Support

Need a hand with PODivo? The answers below cover the most common questions. If yours isn't here, send us a message with the form at the bottom of the page.

How do I join a HUB?

A HUB is the shared coffee stock of an office, a household or a group of friends. Ask the owner or a co-admin of the HUB for an invite code, then open the menu in the app and choose “Join or start a HUB”. You can also start your own HUB there and invite others.

I'm not getting notifications

Check that notifications are allowed for PODivo in your phone's settings. Notifications are tied to the device you are signed in on, so signing out and back in registers the device again.

I can't sign in

Use the same sign-in method you registered with (email and password, Apple or Google). If you forgot your password, write to us with the form below from the email address of your account, and we'll help you get back in.

How do I delete my account?

In the app: Profile settings → Delete account. Deletion is permanent: your account is deactivated and your personal data is removed, while past orders stay in the HUB's statistics anonymously. If you own a HUB that has other members, hand over the Owner role first.

Without the app: send us a request with the form below, from the email address of your account, and choose the topic “Delete my account or data”. We delete the account and its data, and confirm it by email. You can also ask us to delete only some of your data (for example your order notes) while keeping the account.

How do I report content or a user?

PODivo has no public content: what a member writes in an order is only shown to the people who manage that HUB. If you still come across something offensive or illegal, or a user who abuses the app, tell us in the app (Profile → Feedback) or with the form below, choosing the topic “Report content or a user”. Please say which HUB it concerns and what happened. We review reports within 24 hours, and we may remove the content and suspend or remove the user responsible.